|The Physical Object|
Dec 28, · How to Hug a Porcupine: Dealing With Toxic & Difficult to Love Personalities [John L. Lund] on larep-immo.com *FREE* shipping on qualifying offers. Dealing With Toxic & Difficult to /5(). What to Say to a Porcupine. The new book and training program that will have you. laughing all the way to great service! About the Book. How to pronounce porcupine. How to say porcupine. Listen to the audio pronunciation in the Cambridge English Dictionary. Learn more. Cambridge Dictionary +Plus; My profile +Plus help; Log out; Dictionary. Definitions. Clear explanations of natural written and spoken English How to pronounce porcupine noun in American English. What To Say To A Porcupine [BPI India] on larep-immo.com *FREE* shipping on qualifying offers. "What to Say to a Porcupine" covers every aspect to exceptional service, from basics like listening and making a good impression to excelling when your best laid plans go south. You'll learn the key to motivating your staff and why undercommitting is larep-immo.com: BPI India.
Find helpful customer reviews and review ratings for What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service at larep-immo.com Read honest and unbiased product reviews from our users/5. Jul 26, · But how do you hug a porcupine?" The question befuddles the young boy intent on giving the hug, and the animal looks equally uneasy. The boy tries armoring himself in a catcher's outfit and then a cardboard box, but the porcupine has no interest in being hugged. Finally, the boy hits on the idea of sticking a marshmallow on every quill/5. What do a demanding colony of porcupines, a pack of restaurateur hyenas, and a famous medieval knight have in common? They are all characters in Rich Gallagher’s customer service universe, in his hilarious and enlightening new book What to Say to a Porcupine and its companion training program.. While great service is a serious undertaking, it can also be a lot of fun - and so is learning how. Apr 15, · How to Hug a Porcupine: Negotiating the Prickly Points of the Tween Years [Julie Ross] on larep-immo.com *FREE* shipping on qualifying offers. “You never listen to anything I say!” Yesterday, your child was a sweet, well-adjusted eight-year-old. Today/5(97).
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service () by Richard S. GallagherPages: Apr 09, · Porcupine quills are held by their skin in a way that makes them difficult to fall out unless pushed in first, usually by contact with an attacker. The tail moves so quickly that it can appear. What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner. Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service larep-immo.com: AMACOM. Jun 12, · What to Say to a Porcupine by Richard Gallagher, , available at Book Depository with free delivery worldwide/5(24).